Our website is connected to Internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Product or service, a secure window will open with the payment page of ForteBank JSC, where you need to enter your bank card details. The 3-D Secure protocol is used for additional authentication of the cardholder. If your issuing Bank supports this technology, you will be redirected to its server for additional identification. Please check with the Bank that issued your bank card for information about the rules and methods of additional identification.
The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of confidentiality and security of payment, for this purpose the most up-to-date methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered in a secure window on the payment page of ForteBank JSC.
In the fields on the payment page, you must enter the card number, cardholder's name, card expiration date, and a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card.
CVV2/CVC2 is a three—digit security code located on the back of the card.
Next, the page of your issuing bank will open in the same window to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, then you should contact your issuing bank.
3-D Secure is the most advanced technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Security guarantees
ForteBank JSC protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further information transfer takes place over closed banking networks with the highest level of reliability. ForteBank JSC does not transfer your card data to us or other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
If you have any questions about the completed payment, you can contact the customer support service of the payment service by e-mail mektepforma@mail.ru .
Online payment Security
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.
The security of online payment processing is guaranteed by ForteBank JSC. All transactions with payment cards take place in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, specialized security technologies for online card payments are used, data processing is carried out on a secure high-tech server of the processing company.
Payment by credit cards is safe because:
The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since these data are not stored on the authorization server and cannot be stolen.
The buyer enters his payment data directly in the authorization system of ForteBank JSC, and not on the website of the online store, therefore, the payment details of the buyer's card will not be available to third parties.
Delivery rules
Pickup: Customers can pick up their order on their own from our store located at 4 Kenesary Street. This is a free shipping method available during the store's business hours.
Courier delivery: We offer delivery to your home or office in Astana. The cost of delivery is calculated individually and depends on the distance.
Postomat: Buyers can choose to ship via postomat. After placing an order, the product will be sent to the selected post office, where the buyer will be able to pick it up at a convenient time.
Express Delivery: For those who want to receive their order as soon as possible, we offer Express delivery service. The cost and timing of such delivery depend on your location and will be calculated when placing an order.
Please note that the order processing time may range from [MINIMUM TIME] to [MAXIMUM TIME], depending on the availability of the product in stock.
Refund of funds
When making online payments using payment cards, cash refunds are not allowed. The refund procedure is governed by the rules of international payment systems:
The consumer has the right to refuse the product at any time before its transfer, after the transfer of the product, the refusal must be issued within 14 days;
The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the person purchasing it;
In case of refusal of the goods by the consumer, the seller must return to him the amount of money paid by the consumer, no later than ten days from the date of the consumer's presentation of the relevant claim.
To refund funds to a bank card, it is necessary to fill out an "Application for a refund", which is sent by the company to the email address upon request, and send it along with a copy of the identity document attached to the address www.mektepforma .kz address.
The refund will be made to the bank card within one business day from the date of receipt of the "Application for a refund" by the Company.
To refund funds for transactions carried out with errors, you must submit a written application and attach a copy of your identity document and receipts/receipts confirming the erroneous debit. This application must be sent to www.mektepforma .kz address.
The refund amount will be equal to the purchase amount. The period for consideration of the Application and refund of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days excluding holidays / weekends.
Cases of refusal to make a payment:
the bank card is not intended for making payments via the Internet, which can be found out by contacting your issuing Bank;
There are not enough funds to pay with a bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card;
the bank card data was entered incorrectly;
the validity period of the bank card has expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.
For payment by bank card and other issues related to the operation of the site, you can contact the following phone numbers: +7 707 588 6892 .
Confidentiality
1. Definitions
Internet project www.mektepforma .kz takes the issue of confidentiality of information of its customers and site visitors seriously www.mektepforma.kz . We call personalized information that contains personal data (for example: full name, username or company name) of the site visitor, as well as information about the actions you perform on the site URL. (for example: ordering a site visitor with their contact information). We call anonymous data that cannot be uniquely identified with a specific site visitor (for example: site traffic statistics).
2. Use of information
We use the personalized information of a particular site visitor solely to ensure high-quality provision of services and their accounting. We do not disclose the personalized data of some site URL visitors to other site visitors. We never publish personalized information in the public domain and do not share it with third parties. The only exceptions are situations where the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on the collected anonymous data. At the same time, the reports do not contain information by which it would be possible to identify personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services.
3. Links
Website www.mektepforma.kz It may contain links to other sites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness and reliability of information posted on third-party sites, and we do not undertake any obligations to maintain the confidentiality of information left by you on such sites.
4. Limitation of liability
We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in case of exposure to factors beyond our control, the result of which will be the disclosure of information. Website www.mektepforma .kz and all information posted on it are provided on an "as is” basis without any guarantees. We are not responsible for adverse consequences, as well as for any losses caused as a result of restricting access to the URL site or as a result of visiting the site and using the information posted on it.
5. Contacts
For questions regarding this policy, please contact mektepforma@mail.ru address
Legal entity
Company name: "BMC Sales"
Legal address: "Kenesary Street, 4th, 2nd floor"
Requisites:
BIN 140740022886
KZ4296503F0007417213
BIC IRTYKZKA
Branch of ForteBank JSC
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